Privacy policy
Last Updated: October 9th, 2025
Welcome to OverGloss Auto LLC (“OverGloss,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from overglossauto.com (the “Site”).
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at Support@OverGlossAuto.com.
2. Collecting Personal Information
When you visit OverGloss Auto LLC (“OverGloss,” “we,” “our,” “us”) at https://overglossauto.com (the “Site”), we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”
Below is what we collect and why:
Other programs that we track with:
Tiktok Pixel
Meta Pixel
Google Analytics
Triple Whale
Smile.IO
Klaviyo
I. Device Information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site and improve performance.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify and analytics tools like Google Analytics, Triple Whale, and Meta/TikTok ad pixels.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
II. Order Information
Purpose of collection: to process and fulfill your order, payments, returns, and communications; to detect fraud; and to send updates, offers, and loyalty notifications.
Source of collection: collected directly from you during checkout or account creation.
Disclosure for a business purpose: shared with our processor Shopify, QuickBooks (for accounting), and third-party logistics (3PL) partners for shipping.
Personal Information collected: name, billing address, shipping address, payment information (processed securely by Shopify Payments or third-party gateways — we do not store credit card numbers), email address, and phone number.
III. Customer Support Information
Purpose of collection: to provide customer support and respond to inquiries.
Source of collection: collected directly from you.
Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us Personal Information, please contact us at the address above to request deletion.
3. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.
For example:
We use Shopify to power our online store. Learn more about how Shopify uses your data here: https://www.shopify.com/legal/privacy.
We use Klaviyo for email and SMS marketing, Smile.io for loyalty programs, Triple Whale for analytics, Meta, TikTok, and Google for advertising, and QuickBooks for accounting.
We may share information with legal authorities if required by law or for fraud prevention.
We do not sell your Personal Information.
4. Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Examples:
We use Google Analytics to help us understand how customers use our Site. Learn more here: https://www.google.com/policies/privacy/, or opt-out here: https://tools.google.com/dlpage/gaoptout.
We share data with our advertising partners (Meta, TikTok, Google, etc.) to serve relevant ads across the web.
We use Shopify Audiences to show ads to potential customers who have purchased from other Shopify merchants with similar interests.
Opting Out of Targeted Advertising
You can opt out of personalized advertising at any time:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Or visit the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info.
5. Using Personal Information
We use your personal information to provide and improve our services, which includes:
Offering and delivering products
Processing payments and shipping
Managing returns and support requests
Sending product updates, promotions, and rewards program communications
Running advertising, retargeting, and loyalty campaigns
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal data under the following lawful bases:
Your consent
The performance of a contract between you and us
Compliance with legal obligations
To protect vital interests
For our legitimate business interests, provided they do not override your rights
Retention
We retain your order and account information for our business records unless and until you request deletion. For example, we keep order data for at least seven years for tax and accounting compliance.
Automatic Decision-Making
We do not engage in automated decision-making that has a legal or significant effect using customer data. However, Shopify uses limited automated tools to prevent fraud, such as temporary IP and card blacklists.
6. Selling Personal Information
Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (CCPA).
7.Your Rights
GDPR (EEA Residents)
You have the right to:
Access, correct, or delete your personal data
Request a copy of your data in portable format
Object to or restrict certain types of processing
To exercise these rights, contact us at Support@OverGlossAuto.com.
Your Personal Information may be processed in the U.S. or other countries. See Shopify’s GDPR Whitepaper for details: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA (California Residents)
California consumers have the right to:
Request access to their data (“Right to Know”)
Request correction or deletion
Opt out of data sale or sharing
To exercise these rights or to appoint an authorized agent, email Support@OverGlossAuto.com.
8. Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use several types of cookies — including functional, analytics, advertising, and social media cookies — to enhance your browsing experience and track performance.
Examples of Cookies Used:
Cookies necessary for checkout and cart functionality
Performance and analytics cookies from Google Analytics, Triple Whale, and Shopify
Advertising cookies from Meta, TikTok, and Google Ads
Cookies may persist from 30 minutes to 2 years depending on type.
You can manage or disable cookies in your browser settings. Learn more at www.allaboutcookies.org.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
A cookie is a small amount of information downloaded to your device when you visit our Site. We use several types of cookies — including functional, analytics, advertising, and social media cookies — to enhance your browsing experience and track performance.
Examples of Cookies Used:
Cookies necessary for checkout and cart functionality
Performance and analytics cookies from Google Analytics, Triple Whale, and Shopify
Advertising cookies from Meta, TikTok, and Google Ads
Cookies may persist from 30 minutes to 2 years depending on type.
You can manage or disable cookies in your browser settings. Learn more at www.allaboutcookies.org.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Other programs that we track with:
Tiktok Pixel
Meta Pixel
Google Analytics
Triple Whale
Smile.IO
klaviyo
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
9. Changes
We protect your data using SSL encryption, secure third-party platforms (Shopify, Klaviyo, QuickBooks, etc.), and access controls. While no online system is 100% secure, we maintain industry-standard safeguards. We may update this Privacy Policy periodically to reflect changes to our practices, technology, or legal requirements. Updates will be posted here with the new “Last Updated” date.
10. Complaints
If you would like to make a complaint, please contact us at Support@OverGlossAuto.com.
If you are not satisfied with our response, you have the right to contact your local data protection authority, or by mail using the details provided under “Contact” above.
OverGloss Auto LLC,
North Canton, Ohio,
United States.
Support@OverGlossAuto.com
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.